Backrub was possible because links were open & inspectable, and the web was crawlable by anyone. That isn’t really the case for mobile yet. Much of the content & services & connections is all locked up by the big, sophisticated players. So data is more fragmented, more separate. And less mash-uppable. So we got apps, and daily/hourly engagement with billions of people. But we haven’t figured out how to sort it yet. Haven’t figured out how to find & share.
Without mobile, it doesn’t matter how much money Facebook has. If you’re asking whether Zuckerberg paid too much for WhatsApp, you’re asking the wrong question. Zuckerberg is sending a message, here, that Facebook will never stop in its attempt to dominate mobile — that no amount of money is too much.
In addition to being good at other things, Stewart Butterfield writes good memo. His email to the @slackhq team is an instant add to the product management canon. Here’s the bit that stuck out for me:
A central thesis is that all products are asking things of their customers: to do things in a certain way, to think of themselves in a certain way — and usually that means changing what one does or how one does it; it often means changing how one thinks of oneself.
When you’re in the thick of validating your market and writing briefs and and working with engineers and designers and hitting your sprints, it’s hard to remember to be asking this question: Who do you want your customers to become? Can you imagine your customers as better people, thanks to your product? Is the work you’re doing right now helping those customers become better versions of themselves?
Once a programming team has adopted a methodology it’s almost inevitable that a few members of the team, or maybe just one bully, will demand strict adherence and turn it into a religion. The resulting passive-aggression kills productivity faster than any methodology or technology decision.
I had forgotten over the course of five years that I didn’t know in 2009 that Jimmy Fallon even had an animating principle, let alone know that it would turn out to be joy, which is the animating principle of entirely too little of popular culture.